musicalhair wrote:Wow, this is amazing.
I'm told an instrument will be ready for me to see in late November and ready for final pick up late December or January, and I'm "the worst kind of customer" because in May I think there is something wrong.
I get no contact from the guy at all, but I'm supposed feel good when I ask for an update and all I get is he's behind schedule that he'll contact me when he has something for me to look at-- which he never does contact me. Finally he says in FEBUARY that it will be done around EASTER, and I'm the "worst kind of customer" for waiting till the middle of may to deal with the guitar. Did I hear from him around Easter? No.
But to hear it from you guys, I'm wrong to expect to hear from him.
Let's see: luthiers can't be expected to be good businessmen, that's a quote from one of you guys, right? All guitars go way over schedule-- which I'm OK with in spite of being the worst kind of customer-- but I'm outta line for expecting to be kept apprised with the progress or the delays. Are you guys talking about luthiers or crackheads? I'd give luthiers more of the benefit of the doubt than you're giving them.
To recap this thread, I checked in here because I was getting worried about the guitar and wanted to know how to proceed because I got nothing in the way of answers or honesty up till this point. "January", "soon" "soon" Easter", and all only after I contacted him, and after I repeatedly asked to be kept informed of delays or progress.
So, I'm not ready for the instrument because I don't like being messed around? You guys are giving good luthiers a bad name. You guys might also projecting way more into my contacts with him than there was. All I did was ask for an update on progress. If you can't handle that kind of pressure, don't offer your services.
Luckily, early on in this thread I did get good advice, before the "bad luthier co-dependent support team" checked in blaming me for the delays and the bad predictions of completion and the lack of any concern for client relations. So, asking if I did make contact again: yes I did, following the good advice I got early on and now he's saying he'll have something for me to see May 26th. If I hadn't asked to see something or for a refund I'd probably get nothing. You probably missed my post because it is lost between all the people assuming I'm a bad guy hassling one of their own. I think they're projecting their own bad habits onto this situation and defending that instead of reading what I posted.
Oh and poster in Oregon, of course I talked to people that play his guitars. I'm not going to post his name to satisfy you're curiosity or to confirm what I'm saying-- that would be class-less, wouldn't it? I love the subtext in your post though: like I should have know he'd be unpredictable and unreliable: he's a luthier. Nonsense. He's been inconsiderate, and none of you guys can see than in any business transaction the client is number one, the service is second and the "vendor", which is "luthier" in this case for you guys that need scorecards, is last.
I'll cede that delays should be expected. But if you guys don't want to beleive that I've been dealt with in an inconsiderate manner, prompting me to start this thread, then you guys might have you're own issues to deal with along these lines. If you hate it when you don't keep a client informed of delays in the produection and the then get all worried and suspect of what you're doing, don't keep clients in the dark.
I'll try to keep an open mind when I look at the guitar, but there will obviously be tension in the room because I feel like the guy would rather wished I had gone away than actually build the damn guitar.
I understand your frustration. And, technically you are correct. Luthiers should communicate better and they should be better businessmen. However, the fact that they should be
doesn't alter the fact that they typically aren't
. Delays shouldn't be a fact of life when dealing with Luthiers. That doesn't alter the fact that delays are the rule rather than the exception. I think a lot of that problem is that it's easy to be optimistic when first estimating the build time...then you have trouble marching to that. It's frustrating, but it's the way it is. And, if it makes you feel better, the delays you've experienced are not unusual at all...maybe even less than typical.
My main point in my reply to you was to try to allay your fears that the guitar was going to be something less than you expected because the luthier was going to "rush" something out just to get you off his back. You need to understand that any luthier that has a reputation as a builder of fine guitars is going to do his best to protect that reputation. What people think about his workmanship and the quality and sound of his product is the most important thing to him. He is not going to send out a sub-standard guitar with his label on it. So, relax and take delivery with an open mind. Try to just forget about the delays and other frustrations. That's over and done with. Concentrate your energy on enjoying your new guitar. I'm sure you will be very happy with it.