I purchased a TP-30 this summer and have been playing it, off-and-on, over the fall and winter. I like it. And, more to the point, I trust Mr. Prisloe.
I would put myself at the beginning-end of intermediate, so take all my comments with a grain a of salt, especially if you are an advanced player. I was looking for a step-up instrument and had been watching the local stores for a bit of time and was frustrated that I couldn't find anything that really provided what I wanted at a price I wanted to pay.
Before ordering this guitar I had played another TP-30 that was purchased by near-by player who's considerably more advanced than I am. After deciding I liked the 30, I had an extended phone conversation with Mr. Prisloe and finally decided to chance a mail-order purchase.
The guitar arrived very promptly in perfect shape and well packaged. I found the workmanship to be surprisingly good. It has a much higher setup than what I have been playing (an old Ramirez student model) and that has taken some time to adjust to. It is far less forgiving than my old/cheaper instruments but for all that agony, it projects far better with a lot of depth in the mid-range. I use soft Augustine "blues" which just sort of "feel" right to me on this particular instrument.
My friend's TP-30 developed a problem as the months wore on and Tom took care of it without issue. Sorry, I don't know if it was repaired or replaced. My own phone conversations with him were friendly and very business like.
Bottom line: He's a good guy to do business with and the guitar is delightful (although a challenge) for my level of play. If you can get your head around the idea of buying an instrument through the mail, this guy is worth a shot. However, if I ever advance beyond this level and want to move up again, I doubt if I would buy something any more expensive without seeing it first.
Hope that helps,